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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
.@tfwrail sorry if answered on timeline already. For delay-repay with Tap and Go is this automatically refunded or just not taken next day? Total time between tapping on and off was over 2 hours this morning
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@tfwrail can you please tell me what is happening with trains from Bargoed to Cardiff Central. There are people who have been waiting for over an hour and not one train has passed through the station.
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Hour and 40 minutes do do a 15 minute train journey. @tfwrail are still an absolute and utter joke.
"we'll refund your ticket" it's not worth my time to fill out 3 forms for £4.50 though is it.
Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
So @tfwrail trains delayed while they try to find a driver?
Surely you sort that out before the trains meant to leave, daft cunts.
Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
@tfwrail was excited to book 1st class journey on TfW from Cardiff to Manchester and back this weekend as it did nice food,on way up no service at all not even water on way back still no food but at least some drinks n snacks,can I claim compensation?
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹 @SarahCa73933514
Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
@tfwrail I need to change the time on my booked tickets for tomorrow but the app isn’t working, is there any other way to exchange?
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
@tfwrail hello I’ve had an email
Saying I’m getting a partial refund for a cancelled train. I’ve tried to appeal it (I want a full refund) but the delay repay link on the email gives no option to appeal and just says “in progress”. Can you help?
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@tfwrail why is the 17:19 train from Llandaf to Pontypridd cancelled? Its the 2nd day in a row it has been. I'm getting bus replacements to Aberdare from Pontypridd, not getting home until gone 7pm because of this.
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@tfwrail stood in the cold at Bidston waiting for a bus to Neston that doesn’t look like it’s coming after being told that Wrexham train only stopping at Wrexham and no in between stations - can you update please?
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
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