Wordpress running slowly? We can help! As a customer of ours, we can tell you exactly which plugins, functions or database queries are slowing you down. Simply get in touch via support ticket and a member of staff can get you back on the fast track.
Following cPanel's unexpected announcement of further price increases in early 2021, we will be reviewing our options internally to determine how best to move forward. We are as frustrated and disappointed as you.
Our website and UK servers are presently inaccessible. We sincerely apologise for the inconvenience and are working with our D/C provider to rectify this.
Same company, same team, just a fresh new look. Please let us know if you run into any issues or glitches with the new site! :D
We appear to be experiencing some network issues at our UK datacenter. We are very sorry for any inconvenience that this may cause, and are currently investigating! Our apologies.
We have been made aware of an issue with a recent update to Litespeed Web Server that has been causing a high number of unnecessary Imunify 360 CAPTCHA redirects triggered by a false positive. If you were seeing this on yours and our site(s), this should now be resolved.
cPanel have released updates to address CVE-2019-15846 - a very serious root level flaw in Exim. All of our servers are now updated, but be sure to update yours ASAP!
We've made some changes to incoming e-mail on our servers today. Instead of rejecting mail based on DNSBL results, we're using these results to increase "spam" scores. This should mean fewer rejected e-mails but may result in seeing more spam in your inboxes.
We have published a new blog post; "cPanel Price Increase , Package Reviews and new Website/Branding" @ thiswebhost.com/blog/cpanel-…
You may have heard the news that cPanel have changed their licensing model and as a result prices are significantly increasing for providers. We are putting together a blog post regarding this and to also provide more information to our customers on how we will be moving forward
We are aware that customers running OS X El Capitan and using the Mail application may be experiencing issues sending or receiving e-mail. This is due to changes in SSL protocols server side. You can read more about this at the following announcement: thiswebhost.com/clients/anno…
We are performing some urgent maintenance on MySQL on sh2.us. During this time all MySQL connections on this server will be rejected and may generate an error message. We apologise for the inconvenience and will let you know when things are back online.
Our UK DC provider are experiencing connectivity problems which are currently affecting both our website and shared UK hosting customers. We apologize for the inconvenience and will let you know once the issue is resolved.
We have posted some updates on the DDoS situation over at our Network Status page: thiswebhost.com/clients/serv…
There was a brief blip this morning, but things seem to be much smoother today so far. We will continue to monitor the situation. Thank you to all UK customers for your continued patience.
We are so sorry for the extended downtime today (and the last few days) as a result of the ongoing DDoS attack. Services for UK customers should be coming back online now. We will be e-mailing customers very shortly to provide additional information.
We have updated our Network Status page to provide more information in relation to the ongoing DDoS attack against server sh1.uk. You can read more at the following URL: thiswebhost.com/clients/serv…
Unfortunately the DDoS attack against sh1.uk continues. While our upstream providers mitigation is working well, there may be periods of downtime while it adapts to the changing attack traffic. We are very sorry for any inconvenience that this will cause.
