Award-winning crisis communications consultant and founder of Truperception. I help leaders gain the skills they need to communicate with confidence—always.
Minnesota, USA
Joined February 2009
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Melissa DeLay retweeted
TGIF! See you at our Volunteer Open House this weekend in Maple Grove. And don’t forget to register iibamsp.org/meetinginfo.php for our Summer Professional Development Day on August 28th, with Melissa Delay! @IIBA @truperception #baot @presidentiibam1
Melissa DeLay retweeted
After yesterday's earthquake check out my latest article: Make your Family Crisis Communications Plan!
linkedin.com/pulse/make-your… via @LinkedIn
Melissa DeLay retweeted
"Your crisis team needs to be larger than the communications team in your organization." ~ Natasha Gregoire, Managing Director of Communications at FedEx Freight #PRSAMem #PRSAMemphis
Melissa DeLay retweeted
It's so simple to show appreciation.
Deloitte's surprising new survey of more than 16,000 people reveals how employees want to be recognized @bizzwriter on.inc.com/PhPZKzD
Melissa DeLay retweeted
I chatted with a couple crisis comms folks about @Target's recent register outage. The company recovered from the incident pretty quickly, but could it have done a better job communicating with customers? tcbm.ag/2XVBZNg
Melissa DeLay retweeted
I always tell clients that the best way to prepare for a company crisis is to plan. This involves bringing in your C-suite, legal & communications teams to brainstorm different scenarios—if you're not planning ahead, your crisis could escalate quickly. bit.ly/31FemL7
Melissa DeLay retweeted
What did Target do right after its registers went down for two hours on Saturday? What could the company have done better? tcbm.ag/2XVBZNg
Melissa DeLay retweeted
#PUBLICSPEAKING TIP: If you look up from your notes and notice you have more slides than time, snip out, don't speed up. (How to make a point: bit.ly/gettopoint)
#presentations
Melissa DeLay retweeted
Letting go a large group of people without communicating it properly to them or the teams they work with.
Melissa DeLay retweeted
Great post from @truperception on #Boeing: What NOT to do when crisis hits your company - bit.ly/2vwE4mk #crisismanagement
Melissa DeLay retweeted
Excited for a great day of learning and conversations at @CarlsonNews #umnwlc. I’ll be speaking about the future of work at 9:30 in 1-109. I’d love to see you there!
Melissa DeLay retweeted
Honored to be speaking about #Sustainability in Business at SURGE: the Power of Women, Carlson School of Management Annual Women’s Leadership Conference today. Critical topics, impressive attendees. Visit z.umn.edu/carlsonwlc. #umnwlc #takeaction
#management #women
Melissa DeLay retweeted
Melissa Delay, Mandy Spiess - packed houses!! Thank you for sharing your expertise!!! @Choose_Metro @truperception @presidentiibam1 #baot
Melissa DeLay retweeted
HOW TO COMMUNICATE EFFECTIVELY:
Organize your thoughts and ideas
Choose the right time
Remove distractions
Be clear
Stay on topic
Thank the listener
@LollyDaskal #Leadership #Management
Melissa DeLay retweeted
"Their comments have been very engineering-esque," the founder of a crisis communications firm said about Boeing. "There has been no human face to this." nyti.ms/2JSu4O6
Melissa DeLay retweeted
It's not too late to register for my podcast with Melissa Delay tomorrow Tues 03/19/19 @ 12 noon CST we discuss her book, The Truth About Scandal: The Everyday Guide to Navigating Business Crises. Register Here: ow.ly/m2ff30o0d15
Melissa DeLay retweeted
RT @truperception: Public speaking is hard for a lot of professionals. Here's an easy list of things to avoid doing when you're presenting at work. #MondayMotivation #PublicSpeaking
Melissa DeLay retweeted
Weak arguments start by criticizing the person behind an idea. Strong arguments begin by criticizing the content of the idea.
Attacking the author reveals defensiveness and invites counterattacks. Refuting the message reveals civility and invites dialogue.
#TuesdayThoughts