Your source for all things customer experience. Curated by: @diegoalamir 👨🏽💻 DM or email: [email protected]
San Francisco, CA
Joined February 2017
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We're looking for #GuestBloggers to contribute towards our #CustomerExperience and #CustServ blog! DM or email [email protected] 🕺🏼
All Things CX retweeted
Having #CustomerService leaders walk the floor is a key way for them to create the customer experience you want for your #customers. #letschatcs
All Things CX retweeted
You don't need to wow your #customers. Aim to make it easy for them to use your product and interact with your company when they need. Use agent #training, #CRM systems and #omnichannel service. Be available and have your agents be experts in their field. WIN! #Letschatcs
4 Tools To Help Customer Service Survive The Holidays buff.ly/2zCMrBc #CustServ #BlackFriday #CyberMonday #HolidaySupport
All Things CX retweeted
Customer service should always be as simple as going out of your way to make someone's day. hubs.ly/H08RWDk0
How chatbots and artificial intelligence will save banks and the finance industry billions buff.ly/2yandZ8 #CX #CustExp #CustServ
Is it Weird to Ask Customer Service Reps if They're Robots? buff.ly/2xhiZuM via @WIRED #CX #CustServ #Chatbots
Will Website Chatting Services Replace Answering Services? buff.ly/2fLqVhc by @ABetterAnswer #CustServ #AI #CustExp
3 Ways Digital Brands Can Be Restructured Around a Stellar Customer Experience buff.ly/2wLMtAu #CustExp #CustServ #CX
What Do Customers Want? 5 Customer Service Trends buff.ly/2fh6Jns via @B2Community #CustServ #CX #CustomerCare
All Things CX retweeted
Scaling #CustomerService as Your #Startup Grows
Excellent read from @HarvardBiz #custserv
bit.ly/2f4gicS
Delivering Profitable Value to Customers buff.ly/2w2InIA #CustServ #CustomerSuccess #CustomerExperience
Customer service does not look the same as it did fifty years ago. So what's new? buff.ly/2wWrSv6 #CX #CustExp #CustServ
Congratulations to the @Helpshift team 👏🏽 #CustServ #SaaS #Startup nitter.gq/helpshift/status/90576…
“Joining Helpshift was an easy decision. Helpshift is solving something big.” Meet our new CEO @lcrawfordsfo hubs.ly/H08z8WT0
All Things CX retweeted
Can AI-powered bots deliver better customer care? Via @nokianetworks #custserv #Custexp #AI nokia.ly/2xR5lz0
