We provide support for Arq via email. If you have a question or issue please email us at [email protected]. Thank you.
Massachusetts, USA
Joined September 2009
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We provide support via email. If you have a question or issue with Arq, please email us at [email protected] and we’ll work to resolve it. Thank you.
Sorry for the delay. We rarely check Twitter. Mail server works great. I last responded Nov 7 to you. Didn’t get another email from you after that.
hey @arqbackup @reitshamer
is your mail server up an running? I sent a bunch of e-mails, radio silence since a whole week. that doesn't bode well for me...
Please email us at [email protected] and we’ll help you out best we can
Would anyone like to test a beta of Arq 7 that integrates with pCloud? If so, please email support at arqbackup.com and we’ll send you links. Thanks.
If they had reached out to us for support, we would have said to add the new storage location in Arq, then “adopt” the backup set from that new storage location. arqbackup.com/documentation/…
@arqbackup There should be an easier way to update your backup endpoint without having to edit the ArqAgent sqlite database. Still... it works. knezevic.ch/posts/updating-s…
The behavior (whether to keep cloud file data locally) is determined by the “File Provider API” implementation. But, if the file hasn’t been modified since the previous backup, Arq won’t try to read it anyway.
@arqbackup if you choose to materialise cloud-only files, does it do that every time? Or is it smart like Carbon Copy Cloner and only materialises the file again if it has changed or is newer?
OK. I thought the use case was just a quick file share, and it didn’t matter if the link was still valid months later. Are you still using those files that you shared with ShareX? Are they public links to those files? (The S3 download bandwidth could add up in the worst case)
We just shipped a fix for that, version 7.27.8.0. You can download the installer from arqbackup.com/download
@arqbackup Hi, I’m seeing files listed in the restore file list as “deleted/Kept” that are not deleted. I have upgraded to version 7.27.7 and cleared the cache but files continue to be missed. What can I do to tell arqbackup they do exist ?
By default Arq tries to be unobtrusive. Please click on your backup plan on the left, then click “Edit” on the right, click the Options tab, and slide the “CPU usage” slider all the way to the right and Arq will scan at maximum speed.
@arqbackup is terribly slow uploading to OneDrive Business... I set up the backup plan 10 days ago and so far it has uploaded 170 GB only... no chance to get the full backup uploaded before it restarts... Any suggestions?
No, Apple’s development tools no longer support it.
@arqbackup so… apparently v7.24 is the last version to run on Mac OS X 10.11. unfortunately this is not mentioned in the release notes. is there any possibility to bring back support for El Capitan?
arqbackup.com/download/arqba…
Please install the latest update with a fix for that.
@arqbackup after updating to macos sonoma, Arq wants an "App Password" which I don't have and never set. How can I get my backups started again? No replies from your support address.
Please install the latest update.
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You can edit the backup plan settings to tell Arq to materialize, ignore, or report as error when it finds cloud-only files.
@arqbackup seeing « Cloud file contents not present on disk » errors after upgrading to Sonoma, do I just need to materialise my iCloud files again? Just updated from 7.24.1 to 7.24.2 and will try again.