Very happily married to @Mariesan2408
England
Joined April 2016
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This is how British Gas treats clear accounts. My billing proves I am in credit with zero arrears, yet they still broke in, drilled my locks, and ignored my vulnerability flags. Explain this public safeguarding failure. @BritishGas @Ofgem @BBCWatchdog @Mattallwright @itvnews
justins1972 retweeted
What are the grounds for @BritishGas for doing this @dshensmith ?
justins1972 retweeted
To add to my post. If I was in her position and I was dealing a warrant to access someone's property, I wouldn't feel proud or smug of myself. I'd feel concern, empathy and care for the property owner.
Maybe this thing needs retraining on how to actually have some empthy.
justins1972 retweeted
Hi @BritishGas can you explain the very strange behaviour of your female staff?
justins1972 retweeted
British Gas has faced high complaint volumes (120k in Q2 2026 alone, mostly billing) and a major Ofgem investigation into forced prepayment meter installs on vulnerable customers (2018-2023 period, ~202k relevant cases).
Sample audit found 10%+ unsafe installs and repeated vulnerability failings.
May 2026 settlement: £20m redress fund + up to £70m debt write-offs (total package ~£112m). BG accepted the shortfalls. Forced installs restarted Oct 2026 under stricter rules.
Verified cases include Times 2023 undercover of agents entering homes of the disabled, new mothers and those with mental health issues. Billing delays after Ombudsman rulings also recur.
justins1972 retweeted
I'm sorry to read this Justin, we'll need to investigate this further so please DM us your full address and email and we'll be in touch before 8PM today ^James
justins1972 retweeted
Fellow vulnerable person here.
I had the same thing with @UtilitaEnergy when they lied in court to obtain a warrant to enter my home to install a smart meter. They told the magistrate that I hadn't been paying my bills.
I took them to the energy ombudsman and they sided with me. They awarded me a grand total of £250. An insult after having bailiffs at my door.
Utilita have tried bribing me to buy my silence.
justins1972 retweeted
George Best was in fine form on A Question of Sport in 1999. Here are a couple of clips alongside John Parrott, Jenny Pitman, Ally McCoist, Sue Barker, Dickie Bird, and old pal Ilie Năstase.
justins1972 retweeted
Ocean Colour Scene's music is absolutely timeless 🎶❤️
They perform a stripped back acoustic version of "The Day We Caught the Train" live on the Chris Evans Breakfast Show 📻
justins1972 retweeted
Willy Hutchinson lives for those mid-fight mind games 🔥
GambleAware 18+ Please play responsibly
#BuatsiHutchinson2 | #DZBTUK #DAZNBTFR #DZBTCANADA ▪️
This second video clip documents the failure of their operatives to check my pre-registered vulnerability markers or verify my file data before executing the warrant. More footage below.
@GMB @ITVAnglia @BBCLookEast
Their own physical job letter Case ID 720359 explicitly admits the meter is completely okay.
@TimesMoney @SkyNewsBreak @BBCBreaking
The final clip shows the absolute reality of this forced entry, leaving a vulnerable household with damaged, insecure locks. I am demanding Ofgem investigate this corporate deception. @tobywalne @Daily_Express @TheSun @DailyMirror @Guardian @Independent @Telegraph @TimesMoney