So, I didn’t want to do this, but am left with little choice. In mid-August, friends and I enquired with @captureatrip about a trip to Seoul. They asked us to deposit a sum and close the booking and threw in visas for free to get us to rush. Two of us three did; the third had her visa already in progress and chose to continue with Atlys. Beyond basic enquiries over the next two days, there was ZERO movement on our visas. We were okay because it wasn’t our headache any way. Now, @captureatrip and their visa partner awoke two weeks later, then gave VERY conflicting information on document requirements, made us send all of those documents printed, even those that could be done digitally, and every time I followed up, they had a new requirement, to the point that they then asked for MORE MONEY to process the visas as express. Then, the visas arrived after our onward flights were due, can you imagine?! The two of us lost two days of Seoul despite tickets being booked and when I finally received the visa, I had to book last minute flights to Delhi on the same day, costing me additionally. After being in contact with their leadership throughout the process, sharing all the miscommunication, building an entire digital dossier, not only were they inconsiderate, they have refused to even refund the amount paid to them despite us eventually being forced to plan and go on our own. We had used them a few years ago, and thus a friend suddenly thought to trust them again. But it has been a terrible experience. Highly recommend never using them. Want to go legal, so all help appreciated.